Last updated: April 30, 2026
Refund Policy
User-side self-service refund forms are not exposed. Refund requests start by email from this policy page, then the AiVolo admin team reviews payment records, generation history, credit consumption, used amount, refundable amount, provider status, and audit notes.
1. How to Apply
Email support@aivolo.studio with the subject Refund Request. We do not provide a public refund form, public refund preview, or public refund submission button.
2. What to Include
3. Refund Calculation Basis
Refund review uses payment records and the internal credit ledger. Consumed paid-credit value is subtracted from the eligible paid amount. Final eligibility can change after provider records, generation history, duplicate requests, and audit flags are checked.
| Plan | Effective monthly price | Monthly credits | Unit credit value |
|---|---|---|---|
| Free | $0 | 20 | $0.000000 |
| Lite Monthly | $15 | 400 | $0.037500 |
| Lite Yearly | $10 monthly equivalent | 400 / month | $0.025000 |
| Pro_1100 Monthly | $29 | 1,100 | $0.026364 |
| Pro_1100 Yearly | $16.67 monthly equivalent | 1,100 / month | $0.015152 |
| Pro_2300 Monthly | $59 | 2,300 | $0.025652 |
| Pro_2300 Yearly | $41.67 monthly equivalent | 2,300 / month | $0.018116 |
| Pro_4000 Monthly | $99 | 4,000 | $0.024750 |
| Pro_4000 Yearly | $70.83 monthly equivalent | 4,000 / month | $0.017708 |
| Pro_5800 Monthly | $139 | 5,800 | $0.023966 |
| Pro_5800 Yearly | $100 monthly equivalent | 5,800 / month | $0.017241 |
| Pro_8500 Monthly | $199 | 8,500 | $0.023412 |
| Pro_8500 Yearly | $143.33 monthly equivalent | 8,500 / month | $0.016863 |
| Pro_12500 Monthly | $299 | 12,500 | $0.023920 |
| Pro_12500 Yearly | $216.67 monthly equivalent | 12,500 / month | $0.017333 |
| Pro_17000 Monthly | $399 | 17,000 | $0.023471 |
| Pro_17000 Yearly | $291.67 monthly equivalent | 17,000 / month | $0.017157 |
| Pro_22500 Monthly | $529 | 22,500 | $0.023511 |
| Pro_22500 Yearly | $383.33 monthly equivalent | 22,500 / month | $0.017037 |
4. Generally Eligible
- Duplicate or mistaken payments that can be matched to a successful payment record
- Provider or generation failures where paid credits were consumed without usable output
- Unused paid subscription value after the ledger confirms consumed paid-credit value
5. Not Refundable
- Free credits, promotional credits, expired credits, or credits already fully consumed
- Requests without enough account, payment, or usage evidence to reconcile the ledger
- Cases where provider records, payment records, or admin audit checks show duplicate handling
6. Timing and Provider Status
We acknowledge requests by email and perform the admin review manually. Until Creem refund execution is connected, provider refunds are treated as provider unavailable and must be executed outside this website after audit review.